As leaders in our respective industries, we have all been challenged to design best-in-class guest experiences that are also innovative—new experiences that break the mold. The reality is that a great guest experience and true innovation may be miles apart, and the delta is dictated by what the guest is willing to tolerate and what they find intuitive.
The XD Leadership Alliance is proud to welcome two new members to its board: Richard Reid with The Freeman Company and Brian Sullivan with Sabre.
Jordan Hefferan, Director of Digital Services at GE Aviation, discusses the transformation of the aviation industry, the future technology landscape, and the connected aircraft.
In this presentation, Sam Jebeli-Javan discusses the concept that information -- specifically, client-oriented information -- should be the focus of any enterprise. He shares what truly links all successful companies is an unrelenting curiosity and maniacal focus on the needs of the clients.
In this session, the Cariloop Executive Team provided a self-assessment of how well Cariloop embodies the Four Strategic Principles of the XD Leadership Alliance.
In this talk, Ryan Gachet will share how Liberty Mutual is in the midst of transforming the organization to maintain its focus on modern design practices by “Managing Up” to their KPIs and determining long-term Design ROI.
How do you transform a culture to be more customer-centric? Margot Daniel, Director of Digital Customer Experience for ADT, was part of a two-year organizational transformation from “Sales First” to “Customer First.” Starting with gathering customer insights and data, this knowledge was used to shape goal-driven design and ultimately serve as a model for the mindset of the entire organization. From this talk, you will learn techniques for moving your organization forward to becoming more customer-centric and culturally receptive to design thinking.
Intuit’s mission is to Power Prosperity Around the World. It’s a big, ambitious mission – and Intuit believes Design Thinking is the key to unlocking this ideal future state. James will feature case studies showing how Empathy, Leap of Faith Assumptions, and Experimenting with Prototypes are making measurable impacts.
In this presentation, Brian Sullivan explores ways to make design part of the corporate DNA and looks at mundane to strategic activities throughout the enterprise. He reviews ways to insert design into people's daily routines so that, with a little time, it becomes second-nature and ingrained into the corporate DNA.
XD's first meeting of 2018 was an opportunity to reflect on 2017, and look into 2018 and beyond. Our panel of experience leaders discussed topics around improving CX, integrating customer learning into the agile process, prioritizing efforts to deliver the best possible experiences, and more.
RealPage VP of UX Bill Rattner presents techniques to use customer insights to drive business strategy.
In this XD Leadership Alliance video, RealPage VP of UX Bill Rattner presents customer insight techniques that successfully drive business strategy and revenue.
See photos from the November meeting of the XD Leadership Alliance, as RealPage VP of UX Bill Rattner presented techniques to use customer insights to drive business strategy.
In this presentation to the XD Leadership Alliance, Rocket Williams, VP of Software Engineering at Trintech, discusses the many financial benefits of being an XD organization.
Don't miss the November meeting of the XD Leadership Alliance, featuring RealPage VP of User Experience Bill Rattner and his presentation, "Using Customer Insights to Drive Strategy."
In this presentation to the XD Leadership Alliance, Compass PHS Founder and CTO Cliff Sentell shares techniques that Compass uses to study, modify and measure user experience (UX).
Compass PHS Founder and CTO Cliff Sentell will discuss techniques that Compass has used to study, modify and measure UX, at the Oct. 24 meeting of the XD Leadership Alliance.
Discover the many financial benefits of being an experience-driven organization.
Trintech VP of Software Engineering Rocket Williams will discuss the many financial benefits of being an experience-driven business at the Sept. 26 meeting of the XD Leadership Alliance.
Watch the video and read highlights from the XD talk by Don Relyea, CXO of the BBVA Dallas Creation Center and Global Head of IP, sharing Don's expertise on design thinking and benefits of creating a culture of support for digital transformation.
In this XD Leadership Alliance video presentation, UTD's Cassini Nazir discusses best practices for connecting with the next generation of designers.
Cultivating the next generation of design talent was the focus in July as the XD Leadership Alliance went back to school with UTD's Cassini Nazir.
See photos from our June 2017 meeting, featuring Topgolf CTO Andrew Macaulay.
In a speech to the XD Leadership Alliance in Dallas, Ryan CIO Ray Ann Cacheria shared what “experience-driven” (XD) means within her company, along with its impact on customer experience.