In this presentation, Kathi Cox discusses the many things the healthcare industry is learning from consumers, and how that knowledge is being applied and changing the culture of providers.
In this presentation, learn what launching a startup with user-centered design looks like, and how to make design part of your company values.
Accessibility insights lead to innovation and should be leveraged as an overall strategy for your organization.
How do you understand your customers and focus on the right investments? Our panelists have the answers.
Matthew Doty discusses how his team helps Best Buy embrace Human-Centered Design for innovation.
Panelists share how they use customer insights to prioritize their efforts, remove roadblocks, and compete in 2019.
See pics from XD Dallas’ February luncheon on "Putting the Experience First: XD Challenges for 2019."
In this XD video session with Augie Ray, CX Senior Director Analyst with Gartner, learn how to balance the needs of the business with the needs of the customer, how successful brands create proactive experiences, and how your brand can measure the benefit of powerful and innovative experiences.
In this video of her XD presentation, Vicki Haberman, Director of User Experience at Alaska Airlines, shares the challenges and successes that went along with her team’s expansion.
Smartsheet’s Lada Gorlenko explores innovations in customer understanding that will lead to a more robust understanding of your customers and how to tie that knowledge directly to product innovation.
USAA’s Ryan Rumsey reviews his approaches to connect design success to business success, to use design skills to develop business potential, and to justify design keeping a seat at the table.
Cariloop’s Executive Team shares a self-assessment of how well they feel Cariloop embodies the Four Strategic Principles of the XD Leadership Alliance.
As leaders in our respective industries, we have all been challenged to design best-in-class guest experiences that are also innovative—new experiences that break the mold. The reality is that a great guest experience and true innovation may be miles apart, and the delta is dictated by what the guest is willing to tolerate.
The XD Leadership Alliance is proud to welcome two new members to its board: Richard Reid with The Freeman Company and Brian Sullivan with Sabre.
Jordan Hefferan, Director of Digital Services at GE Aviation, discusses the transformation of the aviation industry, the future technology landscape, and connected aircraft.
Sam Jebeli-Javan discusses the concept that client-oriented information should be the focus of any enterprise.
The Cariloop Executive Team provided a self-assessment of how well Cariloop embodies the Four Strategic Principles of the XD Leadership Alliance.
Ryan Gachet shares how Liberty Mutual is in the midst of transforming to focus on modern design practices by “Managing Up” to their KPIs and determining long-term Design ROI.
Margot Daniel, Director of Digital Customer Experience for ADT, was part of a two-year organizational transformation from “Sales First” to “Customer First.” From this talk, you’ll learn techniques for moving your organization forward to become more customer-centric and culturally receptive to design thinking.
Intuit’s James Helms shares case studies showing how empathy, leap of faith assumptions, and experimenting with prototypes make measurable impacts.
Brian Sullivan explores ways to make design part of the corporate DNA and looks at mundane to strategic activities throughout the enterprise.
XD's first meeting of 2018 was an opportunity to reflect on 2017, and look into 2018 and beyond. Our panel of experience leaders discussed improving CX, integrating customer learning into the agile process, and more.
RealPage VP of UX Bill Rattner presents techniques to use customer insights to drive business strategy.
RealPage VP of UX Bill Rattner presents customer insight techniques that drive business strategy and revenue.
See photos from the November meeting of the XD Leadership Alliance, as RealPage VP of UX Bill Rattner presented techniques to use customer insights to drive business strategy.
In this presentation to the XD Leadership Alliance, Rocket Williams, VP of Software Engineering at Trintech, discusses the many financial benefits of being an XD organization.
Don't miss the November meeting of the XD Leadership Alliance, featuring RealPage VP of User Experience Bill Rattner and his presentation, "Using Customer Insights to Drive Strategy."
In this presentation to the XD Leadership Alliance, Compass PHS Founder and CTO Cliff Sentell shares techniques that Compass uses to study, modify and measure user experience (UX).
Compass PHS Founder and CTO Cliff Sentell will discuss techniques that Compass has used to study, modify and measure UX, at the Oct. 24 meeting of the XD Leadership Alliance.
Discover the many financial benefits of being an experience-driven organization.