Building a sustainable agile software process requires adjustments across your entire organization. To deliver iteratively, incrementally, and continuously, all participants in the process must be prepared to work in a way compatible with these goals. If, for example, product ownership and development teams are on board, but QA is still a fixed, lengthy process before every release, true agile delivery won’t be possible. In effect, you are only as agile as your least agile part.

You would expect the topic of being a change agent to be appealing to me, as an employee of a company that helps our clients transform. As such, I found myself in the presence of Carmen Medina (@milouness), of MedinAnalytics LLC, as she presented at SXSW Interactive 2019 on the topic of surviving in an organization as a change agent.

A core component of the projekt202 methodology is understanding the needs of users via foundational analysis and design research. This is uncharted territory for those who do not normally operate in the user-centered design space.

In my career, I have been fortunate to work, more times than not, in teams with people who were supportive and nurturing. When this type of environment is found, I felt I was on the “dream team” and that “all things were possible because we were in it together.” Not having this support can be a drain on morale as people feel they have to “watch their backs” or “play the game of office politics.”

Many B2B portals are complex behemoths that try to serve a number of purposes – provisioning, paying bills, monitoring usage, upgrading equipment, tracking customer support and more. This complexity — coupled with the fact that many business customers have told us they don’t find much value in some of the larger B2B portals — can make for a daunting user experience challenge.