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CHICAGO: Innovations Shaping Tomorrow’s Financial Services Customer Experience
Jul
30
11:30 AM11:30

CHICAGO: Innovations Shaping Tomorrow’s Financial Services Customer Experience

KEYNOTE SPEAKER:
Melisa Izaguirre, Director of Innovation @ USAA

TOPIC: Innovations Shaping Tomorrow’s Financial Services Customer Experience
A look at innovation, AI and conversational experiences through the lens of one of the world’s move innovative Financial Institutions.

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CHICAGO:  Envisioning Multichannel Experiences our Customers Will Need, Want and Expect in the Future
Apr
16
11:30 AM11:30

CHICAGO: Envisioning Multichannel Experiences our Customers Will Need, Want and Expect in the Future

Multichannel innovation isn’t cheap or easy. The stakes are particularly high when it comes to deciding where and when to invest. If we don’t innovate and invest, we can’t possibly dream of remaining competitive in the marketplace! At the same time, if we launch innovations our customers won’t embrace, we can kiss our competitive advantage goodbye! Wouldn’t it be great if we could peek just a little into future and get a sense for what experiences our customers will need want and expect? Well, this is exactly what Best Buy’s Strategic Experience Design team is doing. Join Matthew Doty (Head of Best Buy’s Strategic Experience Design Team) as he discusses how his team is helping Best Buy understand and embrace Human-Centered Design as a foundation for strategic, multichannel innovation; apply to join today.

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Putting the Experience First: XD Challenges for 2019
Mar
21
11:30 AM11:30

Putting the Experience First: XD Challenges for 2019

Customer Experience is still top of mind for both B2B and B2C businesses — trend reports have it ranked higher than personalization, content and even mobile. It’s no wonder when improved experiences are directly tied to customer retention, premium pricing, and seen as even more influential than advertising; apply to join today..

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CHICAGO: The Customer Experience Pyramid: Build Experiences That Matter More
Nov
15
11:30 AM11:30

CHICAGO: The Customer Experience Pyramid: Build Experiences That Matter More

Not all brand experiences are created equal. Finding and resolving CX issues is table stakes. It takes more to build experiences that differentiate and strengthen your brand. Brands that probe their customer understanding and offer proactive experiences earn greater engagement, trust, purchase, satisfaction, and loyalty. Apply to join today.

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