Multichannel innovation isn’t cheap or easy. The stakes are particularly high when it comes to deciding where and when to invest. If we don’t innovate and invest, we can’t possibly dream of remaining competitive in the marketplace! At the same time, if we launch innovations our customers won’t embrace, we can kiss our competitive advantage goodbye! Wouldn’t it be great if we could peek just a little into future and get a sense for what experiences our customers will need want and expect; apply to join today.
Does your organization have one or more mature platforms that you would consider 'core' or even 'legacy'? Do you have growing technical debt that you need to overcome before you can weave in exciting new features and enhancements? Does your industry require regular and extensive regulatory and compliance updates? If you answered yes to any of these questions, then come see John Ludden share lessons learned about incorporating next generation technology and new features into a mature product portfolio in a highly regulated industry, apply to join today.
Customer Experience is still top of mind for both B2B and B2C businesses — trend reports have it ranked higher than personalization, content and even mobile. It’s no wonder when improved experiences are directly tied to customer retention, premium pricing, and seen as even more influential than advertising., apply to join today.
In this talk, Ryan will review his approaches to connect design success to business success, to use design skills to develop business potential, and to justify design keeping a seat at the table; apply to join today.
In this talk, we will look at the impact of the gig economy on companies. We will review success stories of how to onboard employees and customers. Plus, you will receive some key recommendations to help you transition into the gig economy through onboarding; apply to join today.
AUSTIN: If Everybody Owns It, Nobody Owns It: Ensure Accountability by Attaching KPIs to Design Thinking
There is often a wave of excitement as companies start embracing Design Thinking throughout their entire organization. Executives, Product Owners, Developers, and Designers are excited about delivering products and services that their customers love. But over time, if teams are not connecting KPIs to the work they’re doing, things can swing back to more familiar, outdated practices. In this, talk Ryan Gachet will share how Liberty Mutual is in the midst of transforming their organization to maintain their focus on modern design practices by “Managing Up” to their KPIs and determining long-term Design ROI; apply to join today.
The aviation industry is one of the world’s most complex network experiences. The coordination of assets and people -- combined with a variety of external factors -- can make it a unique challenge. The industry also puts you on a chair in the sky and delivers you home safely. Jordan Hefferan is the Director of Digital Services at GE Aviation, accelerating change and digital transformation throughout the ecosystem. His XD talk will focus on the transformation of the industry, the future technology landscape, and the connected aircraft. apply to join today.
Six Sigma, Analytics, Machine Learning, A.I., Big Data, Lean Startup, Agile – buzzwords? new trends? fads? What does I.T. really mean? We will discuss the concept that information, specifically, client-oriented information, should be the focus of any enterprise. We will propose and discuss that what truly links all successful companies is an unrelenting curiosity and maniacal focus on the needs of the clients. Those companies that consistently rise above others are the ones that methodically invest in and innovate on information. So how are you doing that in your company? Are you doing enough? Can you do too much?
Joe Silva, VP of Creative and UX at NetSpend, will share details of his PERFECTLY IMPERFECT career and ongoing journey. Joe advocates a mindset and approach that effectively enables an organization to drive revenue by breaking down the barrier that commonly exists between Design and Business Strategy. He will discuss how the roles of designers and consumers have changed over time and the ways he personally had to evolve to create true business differentiators.
Intuit’s mission is to Power Prosperity Around the World. It’s a big, ambitious mission – and Intuit believes Design Thinking is the key to unlocking this ideal future state. James will feature case studies showing how Empathy, Leap of Faith Assumptions and Experimenting with Prototypes are making measurable impacts.