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CHICAGO: The Customer Experience Pyramid: Build Experiences That Matter More

KEYNOTE SPEAKER:

Augie Ray - Customer Experience: SR Director Analyst for Gartner

TOPIC:

The Customer Experience Pyramid: Build Experiences That Matter More

Not all brand experiences are created equal. Finding and resolving CX issues is table stakes. It takes more to build experiences that differentiate and strengthen your brand. Brands that probe their customer understanding and offer proactive experiences earn greater engagement, trust, purchase, satisfaction, and loyalty. In this session, you'll learn:

  • How to balance the needs of the business with the needs of the customer

  • How successful brands create proactive experiences

  • How your brand can measure the benefit of powerful and innovative experiences

LUNCH PROVIDED

Apply to join today.