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Using Culture to Drive Customer Experience

Using Culture to Drive Customer Experience

Margot Daniel, Director of Digital Customer Experience for ADT, was part of a two-year organizational transformation from “Sales First” to “Customer First.” From this talk, you’ll learn techniques for moving your organization forward to become more customer-centric and culturally receptive to design thinking.

Using Customer Insights to Drive Strategy: Join Us Nov. 14

Using Customer Insights to Drive Strategy: Join Us Nov. 14

Don't miss the November meeting of the XD Leadership Alliance, featuring RealPage VP of User Experience Bill Rattner and his presentation, "Using Customer Insights to Drive Strategy."

Using User Experience to Disrupt the Healthcare Industry: Cliff Sentell with Compass PHS

Using User Experience to Disrupt the Healthcare Industry: Cliff Sentell with Compass PHS

In this presentation to the XD Leadership Alliance, Compass PHS Founder and CTO Cliff Sentell shares techniques that Compass uses to study, modify and measure user experience (UX).

Compass PHS Founder & CTO Cliff Sentell Shares Insights on Healthy UX Oct. 24

Compass PHS Founder & CTO Cliff Sentell Shares Insights on Healthy UX Oct. 24

Compass PHS Founder and CTO Cliff Sentell will discuss techniques that Compass has used to study, modify and measure UX, at the Oct. 24 meeting of the XD Leadership Alliance.

Creating a Culture for Digital Transformation: Don Relyea with BBVA

Creating a Culture for Digital Transformation: Don Relyea with BBVA

Watch the video and read highlights from the XD talk by Don Relyea, CXO of the BBVA Dallas Creation Center and Global Head of IP, sharing Don's expertise on design thinking and benefits of creating a culture of support for digital transformation.

Applying the XD Framework for Success: Ryan CIO Ray Ann Cacheria

Applying the XD Framework for Success: Ryan CIO Ray Ann Cacheria

In a speech to the XD Leadership Alliance in Dallas, Ryan CIO Ray Ann Cacheria shared what “experience-driven” (XD) means within her company, along with its impact on customer experience.