customer

Using Culture to Drive Customer Experience

Using Culture to Drive Customer Experience

How do you transform a culture to be more customer-centric? Margot Daniel, Director of Digital Customer Experience for ADT, was part of a two-year organizational transformation from “Sales First” to “Customer First.” Starting with gathering customer insights and data, this knowledge was used to shape goal-driven design and ultimately serve as a model for the mindset of the entire organization. From this talk, you will learn techniques for moving your organization forward to becoming more customer-centric and culturally receptive to design thinking.

XD Dallas Video: Using Customer Insights to Drive Strategy

XD Dallas Video: Using Customer Insights to Drive Strategy

In this XD Leadership Alliance video, RealPage VP of UX Bill Rattner presents customer insight techniques that successfully drive business strategy and revenue.

Using Customer Insights to Drive Strategy: Join Us Nov. 14

Using Customer Insights to Drive Strategy: Join Us Nov. 14

Don't miss the November meeting of the XD Leadership Alliance, featuring RealPage VP of User Experience Bill Rattner and his presentation, "Using Customer Insights to Drive Strategy."

Using User Experience to Disrupt the Healthcare Industry: Cliff Sentell with Compass PHS

Using User Experience to Disrupt the Healthcare Industry: Cliff Sentell with Compass PHS

In this presentation to the XD Leadership Alliance, Compass PHS Founder and CTO Cliff Sentell shares techniques that Compass uses to study, modify and measure user experience (UX).

Compass PHS Founder & CTO Cliff Sentell Shares Insights on Healthy UX Oct. 24

Compass PHS Founder & CTO Cliff Sentell Shares Insights on Healthy UX Oct. 24

Compass PHS Founder and CTO Cliff Sentell will discuss techniques that Compass has used to study, modify and measure UX, at the Oct. 24 meeting of the XD Leadership Alliance.

Financial Benefits of Being Experience-Driven: Trintech VP Rocket Williams

Financial Benefits of Being Experience-Driven: Trintech VP Rocket Williams

Trintech VP of Software Engineering Rocket Williams will discuss the many financial benefits of being an experience-driven business at the Sept. 26 meeting of the XD Leadership Alliance.

Creating a Culture for Digital Transformation: Don Relyea with BBVA

Creating a Culture for Digital Transformation: Don Relyea with BBVA

Watch the video and read highlights from the XD talk by Don Relyea, CXO of the BBVA Dallas Creation Center and Global Head of IP, sharing Don's expertise on design thinking and benefits of creating a culture of support for digital transformation.

Applying the XD Framework for Success: Ryan CIO Ray Ann Cacheria

Applying the XD Framework for Success: Ryan CIO Ray Ann Cacheria

In a speech to the XD Leadership Alliance in Dallas, Ryan CIO Ray Ann Cacheria shared what “experience-driven” (XD) means within her company, along with its impact on customer experience.