CX

The Customer Experience Pyramid: Build Experiences That Matter More

The Customer Experience Pyramid: Build Experiences That Matter More

In this XD video session with Augie Ray, CX Senior Director Analyst with Gartner, learn how to balance the needs of the business with the needs of the customer, how successful brands create proactive experiences, and how your brand can measure the benefit of powerful and innovative experiences.

Using Culture to Drive Customer Experience

Using Culture to Drive Customer Experience

Margot Daniel, Director of Digital Customer Experience for ADT, was part of a two-year organizational transformation from “Sales First” to “Customer First.” From this talk, you’ll learn techniques for moving your organization forward to become more customer-centric and culturally receptive to design thinking.

Using Customer Insights to Drive Strategy: Join Us Nov. 14

Using Customer Insights to Drive Strategy: Join Us Nov. 14

Don't miss the November meeting of the XD Leadership Alliance, featuring RealPage VP of User Experience Bill Rattner and his presentation, "Using Customer Insights to Drive Strategy."

Using User Experience to Disrupt the Healthcare Industry: Cliff Sentell with Compass PHS

Using User Experience to Disrupt the Healthcare Industry: Cliff Sentell with Compass PHS

In this presentation to the XD Leadership Alliance, Compass PHS Founder and CTO Cliff Sentell shares techniques that Compass uses to study, modify and measure user experience (UX).

Compass PHS Founder & CTO Cliff Sentell Shares Insights on Healthy UX Oct. 24

Compass PHS Founder & CTO Cliff Sentell Shares Insights on Healthy UX Oct. 24

Compass PHS Founder and CTO Cliff Sentell will discuss techniques that Compass has used to study, modify and measure UX, at the Oct. 24 meeting of the XD Leadership Alliance.

Financial Benefits of Being Experience-Driven: Trintech VP Rocket Williams

Financial Benefits of Being Experience-Driven: Trintech VP Rocket Williams

Trintech VP of Software Engineering Rocket Williams will discuss the many financial benefits of being an experience-driven business at the Sept. 26 meeting of the XD Leadership Alliance.