CX

Photos from XD Dallas: Putting the Experience First: XD Challenges for 2019

Photos from XD Dallas: Putting the Experience First: XD Challenges for 2019

See photos here from XD Dallas’ February executive luncheon at The Clubs of Prestonwood, featuring an informative and highly engaging panel discussion on "Putting the Experience First: XD Challenges for 2019."

The Customer Experience Pyramid: Build Experiences That Matter More

The Customer Experience Pyramid: Build Experiences That Matter More

In this XD video session with Augie Ray, CX Senior Director Analyst with Gartner, you'll learn how to balance the needs of the business with the needs of the customer, how successful brands create proactive experiences, and how your brand can measure the benefit of powerful and innovative experiences.

Using Culture to Drive Customer Experience

Using Culture to Drive Customer Experience

How do you transform a culture to be more customer-centric? Margot Daniel, Director of Digital Customer Experience for ADT, was part of a two-year organizational transformation from “Sales First” to “Customer First.” Starting with gathering customer insights and data, this knowledge was used to shape goal-driven design and ultimately serve as a model for the mindset of the entire organization. From this talk, you will learn techniques for moving your organization forward to becoming more customer-centric and culturally receptive to design thinking.

Launching Customer Experiences to Make 2018 Your Best Year Yet

Launching Customer Experiences to Make 2018 Your Best Year Yet

XD's first meeting of 2018 was an opportunity to reflect on 2017, and look into 2018 and beyond. Our panel of experience leaders discussed topics around improving CX, integrating customer learning into the agile process, prioritizing efforts to deliver the best possible experiences, and more.

Using Customer Insights to Drive Strategy: Join Us Nov. 14

Using Customer Insights to Drive Strategy: Join Us Nov. 14

Don't miss the November meeting of the XD Leadership Alliance, featuring RealPage VP of User Experience Bill Rattner and his presentation, "Using Customer Insights to Drive Strategy."

Using User Experience to Disrupt the Healthcare Industry: Cliff Sentell with Compass PHS

Using User Experience to Disrupt the Healthcare Industry: Cliff Sentell with Compass PHS

In this presentation to the XD Leadership Alliance, Compass PHS Founder and CTO Cliff Sentell shares techniques that Compass uses to study, modify and measure user experience (UX).

Compass PHS Founder & CTO Cliff Sentell Shares Insights on Healthy UX Oct. 24

Compass PHS Founder & CTO Cliff Sentell Shares Insights on Healthy UX Oct. 24

Compass PHS Founder and CTO Cliff Sentell will discuss techniques that Compass has used to study, modify and measure UX, at the Oct. 24 meeting of the XD Leadership Alliance.

Financial Benefits of Being Experience-Driven: Trintech VP Rocket Williams

Financial Benefits of Being Experience-Driven: Trintech VP Rocket Williams

Trintech VP of Software Engineering Rocket Williams will discuss the many financial benefits of being an experience-driven business at the Sept. 26 meeting of the XD Leadership Alliance.