SVP, Integrated Experience
Texas Health Resources
The Era of the Consumer in Healthcare Has Begun
History has shown that healthcare is an industry where consumers have little choice in what happens to them and where they go to get it. Their time can be disrespected, communication about their care is disjointed, and the costs are often a surprise.
However, the era of the consumer in healthcare has begun. In this presentation, Kathi Cox discusses the many things the healthcare industry is learning from consumers, and how that knowledge is being applied and changing the culture of providers along the way.
WATCH THE VIDEO NOW:
Don’t Miss Out!
XD Leadership Alliance events are open to members only. Membership is free, but the benefits are priceless. Apply to join XD today.
About XD Leadership Alliance
The mission of the XD Leadership Alliance is to recognize and connect industry thought leaders in the fields of design, technology, research, product and marketing. As customer experience continues to be the top driver of digital transformation for organizations, experience-driven (XD) businesses are leading the way in increasing market share and delivering greater ROI. The new ideas and collaborative efforts of the XD Leadership Alliance are aimed at keeping us at the forefront of this vital economic initiative.
For more information and to get involved, visit the XD Leadership Alliance now at experiencedriven.com.