Health care is notorious for bad experiences. From the Herculean task of finding doctors who actively listen and communicate clearly, to figuring out why medical bills are so expensive and difficult to understand, the health care journey for many people can seem like a revolving door of frustration.
However, Compass PHS sees these realities in health care as an opportunity to disrupt an industry. By using experience-driven (XD) principles across all areas of the organization, Compass is changing the way people view their health benefits and interact with the health care system.
In his upcoming presentation "Using User Experience to Disrupt the Health Care Industry," Compass PHS Founder and Chief Technology Officer Cliff Sentell will discuss techniques that Compass has used to study, modify and measure user experience (UX). He will also detail the impact that innovative approach has had on health care decision-making.
His presentation takes place at the October meeting of the XD Leadership Alliance in Dallas.
11:30 a.m. – 1 p.m.
Tuesday, Oct. 24, 2017
Lunch will be provided.
XD Leadership Alliance events are open to members only. Membership is free. For details on this leadership group and this month's meeting, apply to join today.
About XD Leadership Alliance
The mission of the XD Leadership Alliance is to recognize and connect industry thought leaders in the fields of design, technology, research, product and marketing. As customer experience continues to be the top driver of digital transformation for organizations, experience-driven (XD) businesses are leading the way in increasing market share and delivering greater ROI. The new ideas and collaborative efforts of the XD Leadership Alliance are aimed at keeping Dallas at the forefront of this vital economic initiative.
For more information and to get involved, visit the XD Leadership Alliance now at experiencedriven.com.