Designing for Humans in a Digital World: Intuition & Innovation

Designing for Humans in a Digital World: Intuition & Innovation

As leaders in our respective industries, we have all been challenged to design best-in-class guest experiences that are also innovative—new experiences that break the mold. The reality is that a great guest experience and true innovation may be miles apart, and the delta is dictated by what the guest is willing to tolerate and what they find intuitive.

Putting the "Information" Back into Information Technology

Putting the "Information" Back into Information Technology

In this presentation, Sam Jebeli-Javan discusses the concept that information -- specifically, client-oriented information -- should be the focus of any enterprise. He shares what truly links all successful companies is an unrelenting curiosity and maniacal focus on the needs of the clients.

Using Culture to Drive Customer Experience

Using Culture to Drive Customer Experience

How do you transform a culture to be more customer-centric? Margot Daniel, Director of Digital Customer Experience for ADT, was part of a two-year organizational transformation from “Sales First” to “Customer First.” Starting with gathering customer insights and data, this knowledge was used to shape goal-driven design and ultimately serve as a model for the mindset of the entire organization. From this talk, you will learn techniques for moving your organization forward to becoming more customer-centric and culturally receptive to design thinking.

Making the Unnatural Natural: Getting Design Into the Corporate DNA

Making the Unnatural Natural: Getting Design Into the Corporate DNA

In this presentation, Brian Sullivan explores ways to make design part of the corporate DNA and looks at mundane to strategic activities throughout the enterprise. He reviews ways to insert design into people's daily routines so that, with a little time, it becomes second-nature and ingrained into the corporate DNA.

Launching Customer Experiences to Make 2018 Your Best Year Yet

Launching Customer Experiences to Make 2018 Your Best Year Yet

XD's first meeting of 2018 was an opportunity to reflect on 2017, and look into 2018 and beyond. Our panel of experience leaders discussed topics around improving CX, integrating customer learning into the agile process, prioritizing efforts to deliver the best possible experiences, and more.

XD Dallas Video: Using Customer Insights to Drive Strategy

XD Dallas Video: Using Customer Insights to Drive Strategy

In this XD Leadership Alliance video, RealPage VP of UX Bill Rattner presents customer insight techniques that successfully drive business strategy and revenue.

Using Customer Insights to Drive Strategy: Join Us Nov. 14

Using Customer Insights to Drive Strategy: Join Us Nov. 14

Don't miss the November meeting of the XD Leadership Alliance, featuring RealPage VP of User Experience Bill Rattner and his presentation, "Using Customer Insights to Drive Strategy."

Using User Experience to Disrupt the Healthcare Industry: Cliff Sentell with Compass PHS

Using User Experience to Disrupt the Healthcare Industry: Cliff Sentell with Compass PHS

In this presentation to the XD Leadership Alliance, Compass PHS Founder and CTO Cliff Sentell shares techniques that Compass uses to study, modify and measure user experience (UX).

Compass PHS Founder & CTO Cliff Sentell Shares Insights on Healthy UX Oct. 24

Compass PHS Founder & CTO Cliff Sentell Shares Insights on Healthy UX Oct. 24

Compass PHS Founder and CTO Cliff Sentell will discuss techniques that Compass has used to study, modify and measure UX, at the Oct. 24 meeting of the XD Leadership Alliance.

Financial Benefits of Being Experience-Driven: Trintech VP Rocket Williams

Financial Benefits of Being Experience-Driven: Trintech VP Rocket Williams

Trintech VP of Software Engineering Rocket Williams will discuss the many financial benefits of being an experience-driven business at the Sept. 26 meeting of the XD Leadership Alliance.

Creating a Culture for Digital Transformation: Don Relyea with BBVA

Creating a Culture for Digital Transformation: Don Relyea with BBVA

Watch the video and read highlights from the XD talk by Don Relyea, CXO of the BBVA Dallas Creation Center and Global Head of IP, sharing Don's expertise on design thinking and benefits of creating a culture of support for digital transformation.